Legal & Support

Last updated: May 2026

Support

We answer real emails — usually within the hour during business days.

support@meeth.ai

Include your restaurant name and (if relevant) a call timestamp or order number — it makes the fix instant.

Common questions

The AI didn't answer a call. What happened?

Open your dashboard's call log — every inbound call is logged with status (answered, missed, fallback). Email us the timestamp and we'll trace it within an hour.

An order didn't reach the kitchen.

Every order is logged in your dashboard even if the POS push failed. Email us the order number and we'll re-push it manually and reconnect your POS session.

How do I update menu items, prices, or 86 something?

Sign in to app.meeth.ai, open your restaurant, and edit the menu directly. 86'd items disappear from QR ordering and the AI agent stops offering them within 60 seconds.

Can I change the AI agent's voice or language?

Yes — supported languages today are English, Hindi, Telugu, and Tamil. Email us the change you want; usually same-day.

How do I cancel?

Email support@meeth.ai with your restaurant name and we'll close the account at the end of the current billing period. No fees, no questions.

Privacy Policy

Meeth.AI (“we,” “us”) builds software that helps independent restaurants take orders, answer phone calls, and manage their menus. This policy explains what we collect, why, and how we handle it.

Information we collect

  • Restaurant account data — business name, address, phone number, POS provider, and the menu you upload.
  • Customer interactions — phone call audio and transcripts, QR ordering sessions, and orders placed through our system.
  • End-customer contact details captured during an order or reservation (name and phone) — used to confirm the order and nothing else.
  • Operational logs — request metadata, error traces, and dashboard usage, used to keep the service reliable.

How we use it

  • Operate the service: route calls to the AI agent, push orders to your POS, render the dashboard.
  • Improve quality: review failure cases (with restaurant consent) to fix bugs and tune the agent.
  • Communicate with you: account notices, security alerts, and product updates you opted into.

What we don’t do

  • We don’t sell personal data.
  • We don’t use your customers’ data to advertise to them.
  • We don’t train third-party AI models on your call recordings without your written permission.

Sharing

We share data only with vendors that operate the service on our behalf — for example, our hosting provider, our voice/telephony provider (Vapi/Twilio), our database (Supabase), and the POS systems you ask us to integrate with. Each is bound by a data-processing agreement.

Retention

Call recordings and transcripts are retained for 90 days by default and then deleted, unless you request a longer or shorter window. Order history is retained for the life of your account so your dashboards and reports stay accurate.

Your rights

You can request export or deletion of restaurant or end-customer data at any time by emailing support@meeth.ai. We’ll respond within 7 business days.

Children

The service is not directed at children under 13. We don’t knowingly collect data from them.

Changes

If we update this policy materially, we’ll email account owners and update the “Last updated” date at the top of this page.

Terms of Service

By creating an account or using Meeth.AI, you agree to these terms.

The service

We provide AI-powered phone answering, QR table ordering, and POS integration tools to restaurants. The features available to you depend on your plan and on the integrations you enable.

Your account

  • You’re responsible for the accuracy of menu, pricing, and hours information you upload.
  • You’re responsible for keeping account credentials safe and for all activity under your account.
  • You’ll comply with applicable law — including consumer-protection, food-safety, and recording-consent rules in your jurisdiction.

Acceptable use

  • Don’t use the service to send spam, harass customers, or attempt to break, probe, or overload the system.
  • Don’t reverse-engineer the platform or resell access without a written agreement.

Billing

Plans are billed monthly in advance. Usage charges (call minutes, SMS, POS sync) bill in arrears at the end of the cycle. You can cancel anytime by emailing support@meeth.ai; cancellations take effect at the end of the current billing period.

Service availability

We aim for high availability but don’t guarantee uninterrupted service. Scheduled maintenance is announced in advance when reasonable. We’re not liable for outages of upstream providers (POS systems, telephony carriers).

Warranties & liability

The service is provided “as is” without warranties of any kind, express or implied. To the maximum extent allowed by law, our aggregate liability for any claim is capped at the fees you paid us in the 12 months preceding the claim. We’re not liable for indirect or consequential damages.

Termination

Either party can terminate the agreement at the end of a billing period for any reason. We may suspend or terminate immediately for fraud, abuse, or failure to pay.

Governing law

These terms are governed by the laws of the State of California, USA, without regard to conflict-of-laws rules. Disputes will be resolved in the state or federal courts located in Santa Clara County, California.

Contact

Questions about these terms? Email support@meeth.ai.

These documents are baseline drafts and should be reviewed by your counsel before relying on them in a dispute.