Start for $1

Provider: Soopra, Inc. (Delaware) — operating Meeth.AI (“Meeth,” “we,” “us”) · 447 Sutter Street, Suite 405 #686, San Francisco, CA 94108.

Customer: the business identified at signup (“Customer,” “you,” “your”).

1.1 What Meeth Provides. During the term, Meeth will provide: AI Phone Ordering — a 24/7 AI agent answering Customer’s designated number, disclosing AI handling and potential recording, taking orders in two (2) supported languages (Customer’s choice from English, Hindi, Telugu, Tamil, and Punjabi), and pushing orders to Customer’s POS (additional languages available as a paid add-on); QR Table Ordering — printable QR codes allowing Guests to view the menu and place orders from their own device; POS Integration — order data flows from Meeth into Customer’s POS system via Customer’s authorized credentials; Meeth Dashboard — a web portal for staff to view orders, manage menus, review call logs, and configure settings; Customer Support — during Meeth’s posted business hours via support@meeth.ai.

1.2 Setup. Meeth will complete setup within 48 hours of the Effective Date, subject to Customer supplying required information (menu, hours, POS credentials, and phone forwarding).

1.3 Service Availability. Meeth targets at least 99.0% monthly uptime, excluding scheduled maintenance and events outside Meeth’s reasonable control.

1.4 AI Order Accuracy and Customer Review (Applicable to Any Customer POS). AI-generated order capture may occasionally contain errors or omissions. Customer is responsible for reviewing all orders received through the Meeth dashboard or Customer’s POS system — regardless of POS brand or type — before preparation, fulfillment, refund, or delivery. Meeth is not liable for fulfillment errors, Guest dissatisfaction, refunds, chargebacks, or lost sales caused by Customer’s failure to review orders.

1.5 Third-Party Dependencies. The services rely on third-party platforms (telecommunications, cloud hosting, AI model providers, POS providers, payment processors, etc.). Meeth is not responsible for outages or failures caused by those third parties, except to the extent caused by Meeth’s breach of this agreement.

1.6 No Emergency or Life-Safety Use. The services are not for emergency communications, medical advice, or life-safety situations. Allergen and dietary information is based solely on what Customer provides; Customer is responsible for food-safety and allergen compliance.

Customer agrees to: provide and keep current accurate menu, hours, pricing, allergen, and operating information; maintain its own POS subscription, payment processing, internet connection, and any required phone hardware; review and manage all orders before preparation or fulfillment; be solely responsible for pricing, taxes, service fees, refunds, chargebacks, and food-safety and allergen compliance; provide Guests with all legally required privacy notices (including call-recording and AI disclosure notices) and obtain required Guest consents; comply with all applicable laws (food safety, alcohol service, employment, consumer protection, privacy, and telecommunications); use the services only for its own restaurant operations — no reselling or sharing access; and notify Meeth promptly of any suspected unauthorized account access.

Meeth will defend and indemnify Customer against third-party IP infringement claims arising from Customer’s authorized use of the services.

Customer will defend and indemnify Meeth against third-party claims arising from Customer’s breach of this agreement, violation of law, menu content, pricing, taxes, food-safety or allergen practices, failure to provide required Guest notices, or unauthorized use of the services.

The indemnified party must give prompt written notice, sole control of the defense, and reasonable cooperation.

Either party may terminate for material breach with 14 days’ written notice if the breach is uncured, or immediately upon the other party’s insolvency or bankruptcy.

On termination, Customer’s right to use the services ends. The provisions of this agreement and its Appendices that by their nature should continue (including data, confidentiality, IP, liability, and indemnification terms) survive to the extent necessary.

This agreement includes the following Appendices, which are part of this agreement and incorporated by reference: Appendix A — Term, Pricing & Cancellation; Appendix B — Data, Privacy & Security; Appendix C — Confidentiality, Non-Circumvention & Intellectual Property; Appendix D — Warranties & Limitation of Liability. Please review them before signing.

The first month from the Effective Date is the “Trial Period.” Customer pays $1.00 for the first month during the Trial Period. Trial fees are non-refundable.

Customer may cancel at any time by emailing support@meeth.ai or through the Meeth dashboard. Cancellation is effective at the end of the then-current billing cycle. If Customer cancels before the Trial Period ends, the $179.00/month paid subscription will not begin. Meeth will not refund partial months or the Trial Period fee.

Customer is among the first 20 restaurants to onboard with Meeth.AI (a “Founding Customer”) and has subscribed to AI Phone Ordering and QR Table Ordering with two (2) included languages.

Standard rate: $225.00/month — QR table order and 300 minutes of AI-answered calls included.

Founding Customer rate: $179.00/month (20% discount) — QR table order and 300 minutes AI-answered calls included.

Overage: $0.30 per AI-answered call beyond the monthly allowance (minimum 10-second engagement).

Rate lock: 24 months from paid subscription start; renewal rate is at least 20% below the then-current standard.

“AI-answered call” means any call connected to the Meeth AI agent for at least ten (10) seconds, regardless of whether an order is placed.

Unless Customer cancels before the Trial Period ends, the subscription automatically converts to the Founding Customer paid rate of $179.00/month, billed monthly in advance plus applicable overage fees, taxes, and other agreed charges.

By signing the Agreement, Customer expressly authorizes Meeth to charge $1.00/month during the Trial Period and, unless cancelled, $179.00/month thereafter.

Meeth will send a written reminder at least seven (7) days before the Trial Period ends, and a written confirmation after signing summarizing all billing and cancellation terms.

20% discount on the standard rate ($179/month vs. $225), locked for 24 months.

300 AI-answered calls/month (20% more than the standard 250-call allowance).

White Glove service: dedicated Meeth contact, hands-on onboarding, and priority support from the founding team.

Renewal rate guaranteed at least 20% below the then-current standard rate.

Priority access to multi-location, annual prepayment, and volume discounts; early access to new features.

Meeth may change the standard monthly fee with at least 30 days’ written notice. Customer may cancel before any new price takes effect. Meeth will not change pricing during the Trial Period or the 24-month Founding Customer lock.

If a payment fails, Meeth will notify Customer and attempt to re-process. If payment remains unpaid more than 14 days after notice, Meeth may suspend or terminate the services.

All Customer Data (menu data, order history, Guest information, call recordings, transcripts) belongs to Customer. Meeth uses it only to: provide and operate the services; deliver support; detect and prevent fraud; comply with law; and improve the services for Customer specifically.

Meeth will not sell, share for third-party marketing, or use Customer Data to train AI models serving other restaurants. Customer Data will not be disclosed publicly or to other Meeth customers.

Customer may request a data export or deletion at any time. Within 30 days of termination, Customer may request a final export. Meeth will delete Customer Data from active systems within 60 days of termination (subject to legal retention requirements and standard encrypted backup cycles).

Meeth maintains industry-standard safeguards: TLS 1.2+ encryption in transit, role-based access controls, MFA for personnel, and regular access-log reviews. If a security breach may affect Customer Data, Meeth will notify Customer within 72 hours of discovery.

Meeth uses third-party subprocessors (e.g., voice, AI model, hosting, messaging providers) under confidentiality obligations. No subprocessor receives Customer Data for its own commercial purposes.

Each party (the “Receiving Party”) will protect the other party’s non-public information (“Confidential Information”) — including the Meeth services, software, models, designs, pricing, fee structures, business methods, technical know-how, and any inventions, whether or not patented or patentable — using at least the same degree of care it uses for its own confidential information, and no less than reasonable care. The Receiving Party will use Confidential Information solely to perform under this agreement, will not disclose it to any third party without the disclosing party’s prior written consent (except to employees, agents, or advisors who need to know and are bound by similar obligations), and will not copy, reproduce, or reverse-engineer it except as necessary to perform under this agreement.

Confidential Information does not include information the Receiving Party can demonstrate: (a) was or became publicly available through no fault of the Receiving Party; (b) was rightfully known without a confidentiality obligation before disclosure; (c) was rightfully received from a third party without a confidentiality obligation; or (d) was independently developed without use of or reference to the Confidential Information.

During the term and for four (4) years after termination or expiration, Customer shall not, directly or indirectly, alone or through any third party:

(a) design, develop, build, operate, or assist any person or entity in building or operating any product, system, or service that replicates, copies, or is derived from the Meeth services or any of their novel systems or methods disclosed under this agreement;

(b) use Meeth’s Confidential Information to compete with Meeth or to solicit, divert, or circumvent Meeth’s relationships with vendors, customers, partners, or prospects introduced or made known to Customer through this relationship; or

(c) circumvent Meeth to engage, directly or through another provider, any vendor, customer, or counterparty introduced through this relationship in a manner that deprives Meeth of the benefit of its relationship.

For clarity, this Section does not prevent Customer from operating its restaurant or food businesses generally; it prevents Customer from replicating the Meeth services or circumventing Meeth using the Confidential Information.

Meeth retains all right, title, and interest in and to the Meeth services, software, models, designs, inventions, and know-how — including all patents, patent applications, copyrights, trademarks, trade secrets, and other IP rights. Customer retains all rights in Customer Data and its brand and content. Customer grants Meeth a limited license to process Customer Data solely to provide the services, terminating when Customer Data is deleted under Section B.3.

Customer’s use of the services grants no ownership of, or license to, the Meeth services or their IP beyond the limited operational right to use the services during the relationship. Any feedback or suggestions Customer provides about the services may be used by Meeth without restriction or obligation, and Customer assigns to Meeth any rights in such feedback as incorporated into the services. Customer shall not file, or permit others to file, any patent, trademark, or other IP application covering or derived from Meeth’s Confidential Information or the services.

Customer acknowledges that the Meeth services and Confidential Information are unique and valuable and that any breach of this Appendix may cause irreparable harm for which monetary damages would be inadequate. Accordingly, Meeth is entitled to seek injunctive and other equitable relief, in addition to any other remedies available at law or in equity, without the necessity of posting a bond.

Meeth warrants that the services will be provided in a professional and workmanlike manner consistent with industry standards.

EXCEPT AS STATED ABOVE, THE SERVICES ARE PROVIDED “AS IS.” MEETH DISCLAIMS ALL IMPLIED WARRANTIES (MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT) TO THE MAXIMUM EXTENT PERMITTED BY LAW. MEETH DOES NOT WARRANT UNINTERRUPTED SERVICE OR ERROR-FREE AI OUTPUTS.

Neither party is liable for indirect, incidental, consequential, or punitive damages. Each party’s total aggregate liability is capped at the fees Customer paid in the 12 months preceding the claim. These caps do not apply to indemnification obligations, confidentiality breaches, or liability that cannot be limited by law.